A. To maximize your Internet banking experience, we recommend that you use a newer browser version.

We recommend using 128-bit browsers, containing stronger encryption. Updating your browser will allow us to provide the best and most-secure experience online. This website is best viewed using Internet Explorer 6.0 (and above), Firefox 1.5 (and above) or Netscape 7.2 (and above). We highly recommend you upgrade now.

PC Users
Internet Explorer 6.x and 7.0	While Internet Explorer versions 5.x and older can be used for accessing the Coast Capital Savings website, newer browser versions are preferred. It is generally recommended that users keep their browsers up-to-date to take advantage of new technologies and to ensure that the most current security updates are being utilized. Download the latest version of Internet Explorer for PC.
Firefox 1.5 and above	The Sterlent website supports Firefox versions 1.5 and above. We recommend you upgrade to a recent version of Firefox, as older versions had known issues that may affect your enjoyment of the site. Download the latest version of Firefox for PC.
Netscape 7.2 and above	The Sterlent website can be used effectively with Netscape 7.2 and above. Early releases of Netscape have a known defect that affects eBanking MFA login process. This issue should be correctable by upgrading to a recent version of either of these browsers. Download the latest version of Netscape Navigator for PC.
Safari 2.0 and above	The Sterlent website can be used effectively with Safari 2.0 and above. Early releases of Safari have a known defect that affects eBanking MFA login process. This issue should be correctable by upgrading to a recent version of either of these browsers. Download the latest version of Safari for PC.
Macintosh Users
Safari 2.0 and above	The Sterlent website can be used effectively with Safari 2.0 and above. Early releases of Safari have a known defect that affects eBanking MFA login process. This issue should be correctable by upgrading to a recent version of either of these browsers. Download the latest version of Safari for MAC.
Firefox 1.5 and above	The Sterlent website supports Firefox versions 1.5 and above. We recommend you upgrade to a recent version of Firefox, as older versions had known issues that may affect your enjoyment of the site. Download the latest version of Firefox for MAC.
Netscape 7.2 and above	The Sterlent website can be used effectively with Netscape 7.2 and above. Early releases of Netscape have a known defect that affects eBanking MFA login process. This issue should be correctable by upgrading to a recent version of either of these browsers. Download the latest version of Netscape Navigator for MAC.

A. To view our ePay "See How It Works" video or MFA "how to Enroll" and "How To Sign In" Videos, you'll need to have the Flash player installed on your computer. Download the latest version here.

We recommend that you have Adobe Acrobat Reader. We have certain forms and pages that contain PDF files and they can only be read or printed using Adobe Acrobat Reader. If you do not have this product download it now.

A. The Java Virtual Machine developed by Sun Microsystems enables just about any online application including Sterlent's ebanking and online calculators to run on just about any computer, anywhere.

To install the latest Java Virtual Machine on your computer please visit Sun's Java Software download page.

For more information about the Java Virtual Machine and/or how to troubleshoot issues, please visit the Java Technology website.

A. We recommended to set your display setting to 1024 x 768 with 32 bit True Color

A. In order to better serve you and protect your account information, some of our online services use “cookies”. Cookies are nuggets of data that are stored on your hard drive as a file. Cookies are used to verify who you are while using these online services. Cookies make it easier, quicker, and more secure for you to log into and use these services. Cookies do not compromise your privacy. The data is usually stored on your computer’s hard drive as a file or folder and can be deleted at anytime if you choose.

In order to improve our web site, we gather and analyze data regarding usage of our web site, including number of hits, pages visited, length of user sessions, etc. to evaluate the usefulness of our site. This data is limited to general information and does not contain your name, account number or any personal information about you.

In order to use Sterlent eBanking, cookies must be enabled. It is simple to enable and disable cookies using the HELP function on your browser.

A. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

A. There are two levels of encryption that are widely used by web browsers, the 40-bit and the 128-bit. Most browsers support 40-bit encryption but we only support 128-bit encryption as the 128-bit offers the highest level of encryption generally available and provides the best protection when sending confidential information over the internet.

A.

Internet Explorer	Select "About Internet Explorer" from the Help section. Next to the section marked "Cipher Strength", it will tell you what level of encryption you support.
Netscape Navigator	In the Windows version select "About Netscape" from the Help section In the MAC version it is listed under the Apple icon. In the section marked "RSA Encryption" It should tell you whether it is "International" security or "US" security "International" refers to 40-bit "US" refers to 128-bit
Firefox	All versions of Mozilla Firefox support 128-bit encryption.

A. 128-bit encryption is found in the latest versions of Microsoft Internet Explorer and Netscape Navigator. To switch to 128-bit encryption, download the latest versions of Internet Explorer or Netscape, for FREE! All versions of Mozilla Firefox support 128-bit encryption.

Members using Windows 2000 or Windows XP need to FIRST upgrade their operating system with a Service Package Patch.

Windows 2000 Upgrade       Window XP Upgrade

A. SSL stands for Secure Socket Layer. This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Sterlent's website and eBanking site, you are secure through our use of SSL technology.

A. For most Web browsers such as Microsoft Internet Explorer, Netscape Navigator and Mozilla Firefox, a secure, encrypted session will be indicated by a closed padlock or an unbroken key icon that appears in the lower left or right hand corner of the browser window. You may also check the address bar of your browser. If the Website address starts with "https://" rather than the standard "http://" then the session is secured.

A. Browsers used on handheld devices such as cellphones and personal digital assistants (PDA’s) are currently not supported by Sterlent's eBanking therefore we do not recommend you access eBanking through such devices.